How do I place an order? 
Ordering online from NEWERTHANNOW is easy! When viewing an item, simply select your size and quantity needed and then click ‘Add to Bag’.  You can review the items in your Bag at any time by clicking on the bag icon in the top right corner of every page. Once you have reviewed the items in your shopping bag, you can either continue shopping or continue to checkout and place your order. 
 
How do I checkout? 
Once you have your desired items in your Bag, simply click the ‘Check Out’ button. You will be directed to complete payment. A confirmation email will be sent to your registered email address.
 
I’ve just placed an order. Where is my confirmation email?
Please allow up to 24 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to our Customer Care team at contact@newerthannow.co.uk.
 
I’m unable to place my order. What do I do? 
If an error message keeps occurring in your check out process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. If the error message keeps re-occurring, please email our Customer Care team at contact@newerthannow.co.uk
 
Did you receive the order I just placed?
After you place your order on NewerThanNow.co.uk, a confirmation email will be sent to your email address once it has been processed. 
 
Can I cancel/make changes to the order I just placed?
It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our customer care team (within the hour) at contact@newerthannow.co.uk with your change/cancellation request details included in the email. This will minimize the processing delay with your order due to the changes being made.
 
Do you have a size chart?
We have a size guide for you to follow, but if you have specific questions about an item that are not already mentioned, please email contact@newerthannow.co.uk.
 
Can I cancel my order without being charged?
All orders that have been cancelled before being shipped will be refunded to your credit card. Unfortunately, we are not able to cancel an order after it has already been shipped.
 
Where is my order? I have not received it yet?
You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.
For domestic orders, please allow one to two business days from the date of shipment for your parcel to arrive.
For international orders, please allow 3-7 business days from the date of shipment for your parcel to arrive. Business days do not include weekends or national public holidays and the delivery time frame excludes delays caused during international custom’s processing. 
 
The tracking number for my number isn’t showing any tracking updates. Where is it? 
Tracking updates are only available for certain countries. Please allow ample time for your parcel to be processed through your national customs department before you can expect tracking updates to appear on your national postal service website. Please contact your local post office for further details if tracking is not available online in your destination country. 
 
What if the item I am interested in is sold out in my size?
Our items can sell out within hours and we are not always able to restock them. Please email contact@newerthannow.co.uk if you would like us to consider restocking.
How do I place an order? 
Ordering online from NEWERTHANNOW is easy! When viewing an item, simply select your size and quantity needed and then click ‘Add to Bag’.  You can review the items in your Bag at any time by clicking on the bag icon in the top right corner of every page. Once you have reviewed the items in your shopping bag, you can either continue shopping or continue to checkout and place your order. 
 
How do I checkout? 
Once you have your desired items in your Bag, simply click the ‘Check Out’ button. You will be directed to complete payment. A confirmation email will be sent to your registered email address.
 
I’ve just placed an order. Where is my confirmation email?
Please allow up to 24 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to our Customer Care team at contact@newerthannow.co.uk.
 
I’m unable to place my order. What do I do? 
If an error message keeps occurring in your check out process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. If the error message keeps re-occurring, please email our Customer Care team at contact@newerthannow.co.uk
 
Did you receive the order I just placed?
After you place your order on NewerThanNow.co.uk, a confirmation email will be sent to your email address once it has been processed. 
 
Can I cancel/make changes to the order I just placed?
It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our customer care team (within the hour) at contact@newerthannow.co.uk with your change/cancellation request details included in the email. This will minimize the processing delay with your order due to the changes being made.
 
Do you have a size chart?
We have a size guide for you to follow, but if you have specific questions about an item that are not already mentioned, please email contact@newerthannow.co.uk.
 
Can I cancel my order without being charged?
All orders that have been cancelled before being shipped will be refunded to your credit card. Unfortunately, we are not able to cancel an order after it has already been shipped.
 
Where is my order? I have not received it yet?
You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.
For domestic orders, please allow one to two business days from the date of shipment for your parcel to arrive.
For international orders, please allow 3-7 business days from the date of shipment for your parcel to arrive. Business days do not include weekends or national public holidays and the delivery time frame excludes delays caused during international custom’s processing. 
 
The tracking number for my number isn’t showing any tracking updates. Where is it? 
Tracking updates are only available for certain countries. Please allow ample time for your parcel to be processed through your national customs department before you can expect tracking updates to appear on your national postal service website. Please contact your local post office for further details if tracking is not available online in your destination country. 
 
What if the item I am interested in is sold out in my size?
Our items can sell out within hours and we are not always able to restock them. Please email contact@newerthannow.co.uk if you would like us to consider restocking.